Foggers Return Policy: When a Foger Vape Is Replaced

Can I Return Foggers? The Policy by Situation

The rule is short: we replace a Foger product that is faulty or damaged when you tell us within 3 days of delivery and show us the problem. We don't take back products for any other reason, and we don't refund change-of-mind purchases to a card.

The replacement is a free item added to your next order. It is not a separate shipment and it is not cash back.

Why Aren't Foger Vapes Returnable?

Vape products are personal-use items. Once a device leaves us, we can't confirm how it was stored or whether it was opened, tried or handled, so we can't safely put a returned fogger back on sale for someone else. That is a hygiene question as much as a stock one.

There are also regulations around how nicotine products are sold, shipped and handled, and they apply to anything coming back as well as going out. Taking returns would mean shipping nicotine products back across state lines under rules that vary by place. A no-returns policy means every Foger product we ship goes out sealed, straight from stock.

That is why the policy is built around replacing faulty items rather than accepting returns. You lose nothing on a defective fogger, and nobody receives a device that has been in someone else's hands.

How Do I Report a Defective or Damaged Fogger?

1. Email support@foggers-vape.com within 3 days of delivery. The delivery date on your tracking is the start of the 3 days.
2. Include your order number. It is in your order confirmation email.
3. Attach a photo or video. For damage, photograph the item and the box it came in. For a fault, a short video works best: show the device not firing, not charging, the screen not lighting, or the leak.
4. Tell us which item. Name the product (Switch Pro kit, Switch Pro pod or Bit 35K) and the flavor.
5. Wait for our confirmation. We review the photo or video and reply. Once we confirm the problem, a free replacement is added to your next order.

Keep the item and its packaging until we have replied. If you'd rather reach us another way, our contact us page lists the options.

Check these before reporting a fault

Some problems that look like a defect aren't. A fogger that won't fire may just need charging, so plug it in over USB Type-C first. On the Switch Pro, make sure the pod sits flat on the power bank. Low flavor or a dry hit with a full battery usually means the e-liquid is used up. Our guide on how to use foggers walks through the basics, and how long do foggers last explains what to expect from Normal and Boost.

What Counts as a Defect on a Foger Device?

A defect is a fault in the product itself, present when it reaches you or showing up soon after. Wear and normal use are not defects. Here is how we read the common cases:

• Treated as a defect: a new device or pod that won't fire after charging, a power bank that won't take a charge, a screen that never lights, a pod that won't connect to its power bank, or e-liquid leaking from a new unit.
• Not a defect: a fogger that has run out of e-liquid, a flavor you don't enjoy, a device dropped or exposed to water after delivery, or puff totals below the rated number. Foger's puff ratings are lab figures and depend on draw length and mode, so a lower count on its own isn't a fault.

If you aren't sure which side your problem falls on, send the photo or video anyway within the 3 days and we'll tell you.

What If My Foggers Arrive Damaged?

Photograph the outer box, the shipping label and the damaged item before you throw anything away, then email us within 3 days of delivery with your order number. Damage in transit is handled the same way as a defect: once we confirm it, a free replacement ships with your next order.

If the parcel hasn't arrived at all, that is a shipping question rather than a return. See our shipping policy for how to report a missing package.

Picking the Right Foggers So You Don't Need a Return

Since change-of-mind returns aren't possible, it pays to check three things before you order:

• The device. Switch Pro pods fit only the Switch Pro power bank. If you don't own one, you need the kit first, or the Switch Pro battery sold on its own. The Bit 35K is a one-piece device and takes no pods. Our overview of types of foggers sets the devices side by side.
• The flavor. Read the flavor names and editions before choosing. The foggers flavors list groups every Foger flavor by fruit, sour, candy and ice.
• The nicotine. The kit, the regular pods and the Bit 35K are 5% (50 mg/mL) salt nicotine. The 0% nicotine Switch Pro pod has none. The two pod strengths look alike, so check the listing before you add one to the cart.

Every order also needs 21+ age verification before it ships. For anything not covered here, see the foggers FAQ.