Contact Foggers Vape About a Foger Order or Device

Contact Foggers Vape: What to Include for Each Request

The order number is the single most useful thing you can send. It is in your order confirmation email and on the confirmation page. With it, we can open your order straight away. Without it, we have to search by name and email first, which adds a round of replies.

How to Reach Foggers Vape Support by Email

Write to support@foggers-vape.com. Email is the only support channel, so there is no phone line or chat to wait on. We answer on business days, in the order messages arrive. Messages sent on a weekend or holiday are picked up on the next business day.

A few habits get a faster answer:

• Use the same email address you used at checkout, so the message matches your order.
• Put the order number in the subject line.
• Send one email per issue and reply in the same thread, rather than starting new ones.
• Attach photos or videos directly to the email for a damaged or defective fogger.

Many questions are already answered on our policy pages. The shipping policy covers cost, dispatch and holds, and the returns policy covers what happens with a damaged or defective item.

Reporting a Damaged or Defective Fogger

If a Foger device arrives damaged or doesn't work, email us within 3 days of delivery. Include your order number and a photo or video that shows the problem: a cracked pod, a device that won't fire, a screen that stays dark after charging, or a leak in the packaging. A short video is often the clearest way to show a device that won't fire or charge.

Once we confirm the defect, we replace the item free with your next order. We don't accept change-of-mind returns, opened or unopened.

Before you write, two quick checks rule out the most common non-faults. A Switch Pro pod needs to sit flat on the power bank to charge, and a fogger with a flat battery can look dead until it has been on USB-C for a while. The guide on do foggers come with a battery explains how each part charges.

Changing a Foger Order Address Before It Ships

We can change a shipping address only before the order is dispatched. Verified orders leave within 24 hours on business days, so the window is short. Email us the order number and the full corrected address, including apartment or unit number and ZIP code, as soon as you notice the mistake.

Once a parcel has shipped, we can't redirect it. The tracking number we email at dispatch is the way to follow it from there.

To avoid the problem on your next fogger order, check the address on the checkout page before you pay, especially the unit number and ZIP. Checkout also checks whether we can ship Foger products to that address before payment goes through.

Fogger Payment Declined? Cards We Take

We accept Visa, Mastercard and American Express. Discover cards are not accepted, so a Discover card will be declined at checkout. If a Visa, Mastercard or Amex is declined, the usual causes are a billing address or ZIP that doesn't match the card, a typo in the card number or expiry, or the bank blocking the charge. Calling the number on the back of your card often clears a bank block.

If it still won't go through, email us with the card type and the exact error message. Please don't send your full card number by email.

Foger Product Questions We Can Answer

We're happy to answer questions about the five Foger products we sell: the Switch Pro 30K kit, its 5% replacement pod, zero nicotine foggers pods, a replacement Switch Pro base and the Bit 35K. Common ones are which pod fits which battery (Switch Pro pods fit only the Switch Pro power bank), whether a flavor is in stock, and how Normal and Boost compare. We answer from the spec sheet and live stock, not from guesses.

For a head start, the guide to types of foggers compares the devices, and replacement foger pods lists every pod flavor with live stock. Questions about the ID step are covered on our age verification page, and the rest of what we're asked often is in common foggers questions.